Return & Warranty Policy — FurniturCa

Effective date: July 2, 2026

At FurniturCa we want you to feel confident buying a bed, sofa, or sofa-bed from us — even online. Here is exactly how returns, exchanges, and warranty claims work.

1. Return Window You have 30 days from the delivery date to request a return. Since most items are delivered assembled and ready to use, we don't require "unused" or original packaging — instead, the item must be in like-new condition: clean, undamaged, and free of stains, tears, or visible wear. Please keep your order confirmation or receipt as proof of purchase.

2. Non-Returnable Items The following items cannot be returned unless they arrive damaged or defective:

• Custom or made-to-order furniture
• Mattresses and pillows (for hygiene reasons, once unwrapped)
• Clearance and final sale items
• Gift cards

3. Damaged or Defective Items Please inspect your delivery on arrival. If an item is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at customer.support.fca@gmail.com with your order number and photos. We'll arrange a free repair, replacement, or full refund — whichever fits the issue best.

4. Manufacturer Warranty Beyond the 30-day return window, FurniturCa furniture is covered by a manufacturer warranty against defects in materials and workmanship under normal household use:

• 1 year on frames and mechanical parts (e.g. sofa-bed folding mechanisms, recliner mechanisms)
• 90 days on upholstery, fabric, and stitching

This warranty does not cover normal wear and tear, misuse, commercial use, or damage that occurs after delivery. To make a warranty claim, email customer.support.fca@gmail.com with your order number, a description of the issue, and photos. We'll assess the claim and offer a repair, replacement part, or partial refund as appropriate.

5. How to Start a Return Email customer.support.fca@gmail.com with your order number and reason for return. Since most of our furniture is large, you don't need to ship anything back — once your return is approved, our delivery team will schedule a pickup directly from your home in Toronto or the GTA, the same way we handled your delivery. Items sent back without an approved return request will not be accepted.

6. Return & Pickup Fees If the item is damaged, defective, or the wrong item was delivered, pickup is free. If you simply changed your mind, a flat $75 CAD pickup fee applies and will be deducted from your refund.

7. Cancellations You can cancel an order free of charge within 24 hours of placing it. After that, if the order has already been processed or is out for delivery, our standard return process and pickup fee (see Section 6) apply instead.

8. Exchanges Want a different size, colour, or model? Email us and, where possible, we'll coordinate pickup of your current item together with delivery of the new one to save you time and reduce fees. Exchanges follow the same eligibility rules as returns.

9. Refunds Once we receive and inspect your returned item, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 7–10 business days. If more than 10 business days have passed since approval, contact us at customer.support.fca@gmail.com.

10. Contact Us Questions about returns, exchanges, or warranty claims? Email customer.support.fca@gmail.com and we'll help you out.